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The TravelSafe Partnership

The Travel Safe team consists of a Sergeant who acts as the Public Transport Liaison Officer and nine Travel Safe PCS&TO's utilising the transport network to reassure the public and increase safety. The Travel Safe partnership members consists of Merseyside Police, Merseytravel, British Transport Police and public transport providers who collectively serve the travelling public. The team are dedicated solely to work around the public transport network, with emphasis on the bus network.

The TravelSafe Team

The officers are stationed at three local policing stations at St Anne’s Street, Speke and Marsh Lane Police Stations and are co-ordinated by the Public Transport Liaison Officer.

The responsibilities of a Travel safe PCSO:

  • To provide high visibility uniformed presence, reassuring members of the public on the public transport systems across all of Merseyside. 
  • To provide reassurance and a point of contact for bus drivers, via patrol or visits to depots. 
  • To work closely with and support to local policing teams addressing their priorities impacting on public transport across Merseyside. 
  • To assist Merseytravel in reducing crime and the fear of crime and anti-social behaviour across all public transport networks.
  • To work within both primary and secondary schools, addressing issues of criminal offences and anti-social behaviour on bus routes serviced by school pupils. To address this via the Travel Safe PCS&TOs who assist local policing in the delivery of the Travel Safe presentation around behaviour of pupils on public transport.
  • To support local policing in the execution of public transport related police operations with our partners Merseytravel, Arriva, Stagecoach and other bus operators with the support local policing teams and Special Constabulary.
  • To deliver on the PCC priorities and the Travel Safe strategy.

There are various methods adopted by the TravelSafe team to tackle issues identified through information from the public and the partnership.

Officers often conduct patrols in identified areas looking at locations where problems have occurred on the public transport network and also to support the Force in areas of Threat, Harm and Risk.

These can include dealing with; criminal damage to buses / bus stops, assaults on bus staff / passengers, smoking, littering, fare evasion, fraud, and anti-social behaviour across the bus network. There is often a link between ticketless travel and offenders committing other offences.

Adopting a partnership approach to tackle issues, working with Revenue Protection Officers across the Merseyside bus network. Passengers identified as committing offences will alight from the bus to be verified and dealt with by police or civil prosecution. PCSO'S and Police Officers provide reassurance to members of the public explaining the purpose of the operation.

We also link in with the bus operators servicing local schools, through positively engaging with schools in order to improve citizenship. Our aim is to increase confidence and engagement with bus operators and the wider community.

Useful dates:

Arriva North West has announced planned industrial action. The next 24 hour strike will be Monday 27th November 2017.   

Strike action for Monday 27th November to go-ahead as planned.

Regrettably, they have called further strikes dates in December on 4th, 7th, 12th, 13th, 14th, 20th, 21st, 22nd and 23rd December 2017.

No planned Arriva bus services in Merseyside, Greater Manchester, Lancashire or Cheshire on strike days

Arriva customers with pre-paid Arriva tickets travelling in Merseyside, Greater Manchester, Lancashire or Cheshire will be able to use them on the Merseyrail and Northern rail networks.

Arriva tickets will be accepted on Stagecoach Quality Network Routes

How to you report a crime or incident you’ve witnessed on public transport? (Public / Community)

Being able to report crimes is being improved constantly, making it easier and more accessible.

On Twitter: @MerPolCC
On Facebook: Merseyside Police CC

We are available online and on social media to take your non-emergency reports. 

If you should encounter or witness an incident whilst using the public transport bus network you are able to report it using one of the following methods;

In the case of an emergency response as the crime is taking place or should someone be in immediate danger. You can call the Police on 999, speak to a member of staff or use a help point.

However, in the event of it being a non-emergency incident you can use one of the relevant points of contact;


Phone Merseyside Police on 101 (24 hours a day) or visit a local police station. Some incidents can also be reported online at;


Phone the British Transport Police on 0800 40 50 40 or Text on 61016

Anonymous Information

If you have information relating to any incidents of criminality this can be given anonymously to Crimestoppers on 0800 555 111

Any other matters of safety and security can also be reported directly to a Merseytravel representative. Please visit the Merseytravel website on: to find out more.