Update on disruption to 999 emergency phone lines

BT are continuing to establish the cause of disruption to emergency service (Police, Fire, Ambulance and Coastguard) 999 lines.

A backup system has been put in place to take calls, whilst BT work to resolve the ongoing issue with the main platform.

We continue to advise members of the public to only ring 999 in an emergency to ensure we are able to respond quickly to those most in need.

For non emergency calls you can DM @MerPol CC, or contact ‘Merseyside Police Contact Centre’ on Facebook.

All of these services are connected to our professional staff who deal with 999 calls so they will have the necessary skills and knowledge to assist you.

We are in regular contact with BT as well as our partner agencies during this period and will  issue updates as and when necessary.

We would like to thank members of the public for their patience and understanding at this time.