We strongly recommend that you call the recovery operator (the phone number will be in the notice letter) and make an appointment to collect your vehicle. This may prevent a wasted journey and reduce your waiting time.
We may take the opportunity while your vehicle's at the recovery garage to carry out a forensic examination, but that won’t prevent you collecting it immediately.
If your vehicle was stolen we strongly recommend that you take it to a garage for an inspection before you drive it yourself. It may have been damaged while it was being driven by the thief.
If you've made an insurance claim for a stolen vehicle, you must speak to your insurer before arranging collection. The insurance company may have a claim to the vehicle and want to pay the charges and collect it themselves.
If you've already sent your V5C (registration document) to the insurance company, we'll need written confirmation from the insurer that you're authorised to collect the vehicle.
We can't release your vehicle until the recovery operator's staff have checked the VIN (Vehicle Identification Number). They can't do that if the vehicle is locked.
If the vehicle is locked and you don't have a key, or if your key won't open it, we'll arrange for a locksmith to gain entry (at your expense). We won’t release the vehicle to you until we've done this. It may take several days.
When you pay
You’ll pay for the cost of the recovery and any storage charges when your vehicle has been:
at risk of vandalism or arson
reported as stolen to us and we recover it
found causing an obstruction or a danger to the public