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When the going gets tough, our contact resolution officers are there to help, dealing with calls from members of the public on a 24/7 basis. Whether it’s taking a report of a missing person, responding to a burglary or supporting someone in crisis; our contact officers play a vital role in helping keep our communities safe, identifying and protecting the most vulnerable.
For many people, you’ll be the first point of contact with the police. You’ll be a calm, reassuring voice in people’s hour of need. Asking the right questions, listening for vital details and recording information, you’ll play an integral role in making sure that our police officers are at the right place at the right times.
Being a contact handler is certainly not your typical nine-to five; no two calls are the same. You will deal with emergency 999 calls, non-emergency 101 calls, and Digital 101 which includes online reporting and social media.
You will receive a high standard of training to be able to carry out this role and receive regular line manager support and skill development opportunities to help you reach your potential.
We have introduced a new apprenticeship entry route for the role of Contact Resolution Officer. If completing an apprenticeship for this position is something you might be interested in, please visit our Contact Resolution Officer apprenticeship entry route page.
To apply for the role you will need to meet our eligibility criteria:
Please click here to view our current vacancies.
Here at Merseyside Police we have a dedicated Diversity, Equality and Inclusion team who work to encourage people from diverse communities to build their career with our force. They provide support (Positive Action) and guidance throughout the job application process to candidates from underrepresented groups before and during the selection process.
The Equality Act, allows positive action to be used when there is under-representation. Within Merseyside Police the following groups/communities are currently under-represented:
• Black, Asian, Minority, Ethnic
• People with disabilities
• Minority religions
If you are from one of the listed groups above and would like to obtain a support before you submit your application form, please email: [email protected]
For more information on our Positive Action support, please click here.