PCSO Megan Pilling

What does your role as a PCSO involve?

Working as a PCSO is different to any other jobs I have had previously. There is no such thing as a “typical” day working as a PCSO as no two days are the same. We cover a range of roles such as collecting intelligence, liaising with partners to help solve ongoing issues, carry out reassurance visits with community members and support our fellow constables by conducting regular high-visibility patrols within the community.

What made you apply for the role of PCSO at Merseyside Police?

I was always interested in working for the police, but I never had the confidence in myself to apply. Eventually, it was my grandad who was the one who inspired me, he saw the potential within me and encouraged me to go for it. I am so proud to be a PCSO, I can’t imagine doing anything else now.

What’s the best thing about your role?

The best thing about my role is the rewards it brings, knowing you have helped protect the community and you are being seen to make a difference on a daily basis is why I enjoy my role so much.

What do you find to be the most challenging aspect of the role?

Some of our most challenging moments happen when we deal with people who have a negative perception of the police. This can tend to cloud their judgement and at times, willingness to help us when we ask to speak to them. Luckily these moments are few and far between and I find the majority of the general public really supportive and friendly.

What’s your most memorable moment in your role so far?

My most memorable job was when there was a dispersal zone on Newsham Park which meant it was closed off to the majority of the public. There was an emergency briefing asking us to try and find a young male who was at risk of causing harm to another young male after school hours. Another colleague and I set out on patrol straight away to see if we could help sight the male and working alongside our fellow constables meant he was quickly captured and arrested. My role in contributing to this successful outcome meant I was awarded a certificate for “job of the month”.