In these unprecedented times there are a lot of unknowns and people will naturally be worrying about what the coming weeks and months will bring.

Amongst all that uncertainty we want to reassure you that our officers and staff will be working 24/7 to protect you and prevent crime and we will continue to do that despite what happens.

We have well-practiced plans in place and will do all we can to protect our communities, prevent crime and preserve life.

Our Response

Read a message to our communities from Chief Constable Andy Cooke QPM.

Frequently asked questions

How do I contact the Police?

Our Force Contact Centre is still working around the clock to take your calls and social media enquiries. You can call 101 for non-urgent enquiries, or alternatively can Tweet or privately message us via @MerPolCC. Please do not ring 101 with questions around Coronavirus. You can access up-to-date information from Public Health England via or by ringing the NHS 111 telephone number.

In an emergency, always dial 999.

Has your service been affected?

We are currently in a position to provide business as usual, however, we have the ability to change and flex with the potential challenges ahead. We have robust contingency plans in place.

What are you doing to keep officers and staff safe?

The safety of our officers and staff is paramount as they continue to work hard to keep Merseyside safe.

Officers are being supplied with face masks, in line with national guidance and we are taking appropriate hygiene precautions.

We are committed to doing everything we possibly can to deliver the best possible service during these unprecedented times and are taking every precaution to ensure our staff have the right equipment and hygiene advice.

Are we likely to see changes in the service provided by Merseyside Police as the pandemic continues?

Merseyside Police like other organisations up and down the country will be faced with various challenges in the coming weeks and months and we may have to consider changes to our service at some points. But the force has well-rehearsed contingency plans in place and we will do everything we can to deliver the best possible service to our communities.

How can I protect myself from fraudsters taking advantage of the Covid-19 pandemic?

Follow the advice and information provided by Action Fraud www.actionfraud.police.ukto help protect yourself and loved ones. You can also report any suspicious activity to local officers, contact our social media desk @MerPolCC or 101.