Police Community Support Officers (PCSO's) are crucial to the success of our approach to neighbourhood policing and provide a crucial link between local communities and regular police officers. PCSO's are a visible presence within our neighbourhoods ensuring that there is a constant offer of support whilst helping those in need.

This rewarding career offers an opportunity to play a pivotal role in those communities and join a unique profession where you can really can make a difference.

Working alongside Police Officers, you will play a key role in engaging with our local communities to provide reassurance and to work them to tackle issues of local concern. This may involve duties such as:

  • Engaging with communities of all backgrounds and ages, empowering and encouraging them to become more involved with the policing of their area
  • Identify and understand key issues, working with the public to remove or prevent these 
  • Be a highly visible uniformed presence both on foot or cycle patrols
  • Provide crime prevention and safety advice
  • Help to collect CCTV evidence and provide support for front-line policing
  • Keep in regular contact with community, religious and business leaders 
  • Work with young people and local schools and attend public events

As a PCSO, you will not have powers of arrest and will not have to carry out the more complex and high-risk tasks that police officers perform, however you will still carry a lot of responsibility, and play a critical role in helping to reduce crime and provide reassurance to our communities.

Our student officer learning programme – the new way to become a PCSO

We have recently introduced a new Police Community Support Officer Learning Programme. Due to the ever-increasing complexity and challenges of 21st century policing, this new entry programme will help to professionalise the role and will mean that all our newly appointed PCSOs will work towards a Diploma in Community Policing Practice.

It consists of a one-year practice-based level 4 education programme providing you with the knowledge, understanding, skills and behaviours identified nationally that you will require to perform the role of a PCSO. All students on this programme will split their time between classroom based academic study and out and about carrying out operational training. Initial training will last 15 weeks, this will consist of a two-week period out in a nominated area, you will then enter a 6-week tutor phase and upon completion of training, you will be posted into your allocated area to commence your new career whilst gathering evidence towards the remainder of your diploma.

During training, your work pattern will approximately be based on 36.5 hours per week, Monday - Friday between the hours of 8am and 6pm. Your shift pattern will then be determined by the needs of the area you are based.

  • Ability to deal with confrontation
  • Excellent customer service skills
  • Confident communicator
  • Flexible with regards to working hours.  You will be required to work a rotating shift pattern covering the hours of 8am to 10pm – Monday to Sunday.
  • Minimum age requirement - 18 years

In return for your commitment you will receive the following benefits:

  • £21,135 to £23,406 plus equalisation allowance of 13.33%

  • 32 days holidays (inclusive of bank holidays) – increasing with length of service

  • Generous pension

  • Role specific training

  • Continuous professional development

There are three key stages that you need to complete successfully in order to become a PCSO:

  1. Complete and submit the online application form
  2. Attend a competency-based interview
  3. Complete sickness absence, medical, vetting, reference checks and drugs, biometrics and fitness tests – these will take place following your interview and will be scheduled in the coming months leading up to the intake dates.

  • You must be 18 or over at the time of applying.
  • We won’t accept applications from anyone who is, or has been, a member of the BNP or similar organisations.
  • You must be a British citizen, an EC/EEA national or a Commonwealth citizen or foreign national with no restrictions on your stay in the United Kingdom. Foreign nationals and UK citizens who have lived abroad may have to wait some time for security and vetting clearance. All applicants have to be vetted to the same standard before appointment.
  • Criminal record – A number of crimes will mean a definite or likely rejection of your application, including anyone who has received a formal caution in the last five years, committed a violent crime or public order offence.
  • Financial status - We will check applicants' financial status. If you have outstanding County Court Judgments (CCJs) or been registered bankrupt with outstanding debts, you will be rejected. If you have discharged bankruptcy debts, you will need to provide a Certificate of Satisfaction with your application.
  • Health and fitness - You must be physically and mentally able to undertake police duties. You will need to complete a medical history questionnaire and have an eyesight test before your appointment can be confirmed.
  • Applicants should be aware that they should not have any tattoos that could cause offence. In summary tattoos are not acceptable if they:
  • undermine the dignity of Merseyside Police
  • are on the hands, neck and face
  • could cause offence to members of the public or colleagues or are discriminatory in anyway, lewd, crude, violent in nature or show allegiance to any unacceptable organisations

Hear from our PCSO's